Understanding Your Bill

Your Louisiana Water Company customer service office or payment location, business hours and emergency telephone numbers are listed in the Bill Details section, on the back of your statement.  If we are providing third party billing and collection services at that service address, the name of that third party and their contact telephone number is listed in the Bill Details section of the statement as well.

The Account Information section includes your 15-digit customer account number and the service address that corresponds with the service location.  The bill month is also provided there.

Each month a meter reader records the reading from your meter. Last month’s meter reading is subtracted from the current reading to determine the number of units of water that have gone through the meter during the billing period. You are sent a monthly statement for the corresponding amount of water and applicable taxes and government fees. Each meter reading (current and previous) is listed in the Meter Reading Information along with the number of units of water. The corresponding charge for the measured amount of water is listed in the Bill Details section.  Each unit of water measured represents 100 gallons.

The Usage History section shows your water consumption over the previous 12 months.  This will help you monitor your water usage trends. 

The date by which your payment needs to be received by us is listed in the top right corner of the bill in the Total Amount Due section.  To avoid penalty, please ensure your payment is received by us on or before the date indicated.  For a complete list of methods to pay your bill, please note payment options in the Manage Your Account section.

A detachable stub is provided at the bottom of the statement. If you are paying by mail, please detach the stub and include it in the envelope with your payment. Always write your 15-digit customer account number on your payment. This ensures proper posting should your payment become separated from your stub. Your 15-digit customer account number is located on the top left side of your statement in the Account Information section. 

Louisiana Water Company Customer Service

Our friendly Customer Service Department offers a wide variety of services that are available to you at your fingertips.

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