New Customer Welcome Information

Customer Service

Our customer service offices are open Monday through Friday, except holidays and our friendly customer service staff can help you with new service connects or service disconnects and transfers. You can also obtain information concerning your billing, service charges, rates, bill payment requirements and water service questions and/or problems. Our customer service office locations, business hours and phone numbers are as follows:

Crowley Service Area

(337) 788-1312
Business Hours – 9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.
After-Hour Emergency Line – (337) 788-1315

DeQuincy Service Area

(337) 786-4426
Business Hours – 9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 2:30 p.m.
After-Hour Emergency Line – (800) 375-3792

Eunice Service Area

(337) 457-1770
Business Hours – 9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.
After-Hour Emergency Line – (337) 457-1772

Lecompte Service Area

(800) 375-0023
Business Hours – 9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.
After-Hour Emergency Line – (800) 375-3792

Mansura Service Area

(800) 375-0023
Business Hours – 9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.
After-Hour Emergency Line – (800) 375-3792

New Iberia & Loreauville Service Areas

(337) 365-0002
Business Hours – 9:00 a.m. – 4:00 p.m.
After-Hour Emergency Line – (337) 364-3023

Special Permit Requirements

If you live in our DeQuincy, Eunice or Village of Loreauville service areas, customers are required to secure a permit for water service from the municipality before applying and receiving water service from LAWCO. Below is the contact information to obtain your permit:

DeQuincy Service Area

City of DeQuincy, City Hall, 300 Holly Street, DeQuincy, LA – (337) 786-8241

Eunice Service Area

City of Eunice, Occupational License, Permit & Code Enforcement Department, 300 South 2nd Street, Eunice, LA – (337) 457-6514 or (337) 457-6517

Loreauville Service Area

Village of Loreauville, Town Hall, 103 S. Main Street, Loreauville, LA – (337) 229-8306 

Water Service and Third Party Billing Services on One Statement

In addition to water charges, in several of our service areas we provide Third Party Billing and Collection service for municipal sewer, garbage, fire protection and DHH Bond fees.  This allows customers to pay those fees with one payment. Questions about third party billing should be directed to those agencies. We bill and collect for the following third parties:

• City of Crowley Sewer (337) 788-4150
• City of Lecompte Sewer/Garbage (318) 776-5488
• City of Mansura Sewer (318) 964-2152
• City of New Iberia Sewer (337) 369-2347
• Village of Loreauville Sewer/Garbage/Fire Protection/DHH Bond Fee (337) 229-8306
• Iberia Parish Sewer District #1 Sewer (337) 369-4413

Ways to Pay Your Bills  

Online Payments – www.louisianawater.com. There is a $2.95 convenience charge for this method of payment.

Easy Pay Automatic Bank Drafts – We can automatically draft your checking account the day before your due date each month. No stamps, no worry and convenient.

Mailing Payment – Just use your return envelope provided with your statement.

Western Union Payment Locations – Western Union payment agents that provide “Quick Collect” service are located in several of our service areas near you. For a list of Western Union payment agents, please click on the Payment Options tab and review the Western Union Payment Locations information.

24-Hours by Phone – You can make your payments with your credit card (with a $2.95 convenience fee) over the telephone. Just call your local customer service office and follow the easy instructions given by our automated system.

In Person – You can pay your bill in person at our customer service offices and/or payment drop boxes located in your service area:

• Crowley Service Area – LAWCO Customer Service Office, 407 S. Avenue G, Crowley, LA
• DeQuincy Service Area – LAWCO Customer Service Office, 401 East 4th Street, DeQuincy, LA
• Eunice Service Area – LAWCO Customer Service Office, 251 E. Vine Street, Eunice, LA
• Lecompte Service Area – LAWCO Water Treatment Plant, 1102 Wall Street, Lecompte, LA
• Mansura Service Area – LAWCO Water Treatment Plant, 2114 Cleco Street, Mansura, LA
• New Iberia & Loreauville Service Areas – LAWCO Customer Service Office, 448 E. Main Street, New Iberia, LA

Drive-Up Window – Our DeQuincy and New Iberia customer service offices feature a drive-up window that allows you to make payments without leaving your car. To insure your account is credited properly, please include your billing stub with all payments.  (For faster service, please have your billing stub available)

Authorization for Release of Information to Third Party

As per federal and state regulations, utility companies are not allowed to release information on a customer’s account to any third party without written authorization from the customer or a court order requesting the information.  Customers that would like another person or party to have access to their water service account information and access for full account services must complete an Authorization for Release of Information to Third Party form and remit to your local customer service office.  For an Authorization for Release of Information to Third Party form click here.  

Billing and Due Dates

All current billings are due 20 days after billing dates. If a current bill is unpaid after 20 days, the account will be assessed with a 5% delinquent penalty. All bills unpaid 30 days after the billing date will be subject to disconnection of water service. A notice of nonpayment will be mailed to the last known address and will include amounts due and disconnect date. If service is disconnected for nonpayment, total amount due on the account, a reconnection charge and possibly an additional deposit must be paid at a LAWCO customer service office before water service will be restored.